General terms and conditions of sale

PREAMBLE

DOMAINES DE PROVENCE is a simplified joint stock company.
with capital of 250,000 euros, whose registered office is at Château de Berne,
chemin des Imberts 83780 FLAYOSC, registered with the Registre du Commerce et des
Draguignan company under SIREN number 817 472 954, and whose number is
VAT number is FR78817472954 (hereafter DOMAINES DE PROVENCE)

DOMAINES DE PROVENCE offers a range of hotel services, including
bed and breakfast and gîte services, as well as additional services on the site.
different establishments: Château de Berne (chemin des imberts
83780 FLAYOSC), Château Saint Roux (route de la Garde Freinet 83340
le Cannet-Des-Maures), la Bastide des Bertrands (route de la garde
Freinet 83340 le Cannet-Des-Maures), l'Hostellerie de l'Abbaye (57 rue
Claudius Camail, 83340 Le Thoronet) and the Etablissement Ultimate Provence (7270
route du Luc 83340 la Garde-Freinet) (all of the following establishments
referred to as the "Establishment(s)" and each establishment individually
called the "Establishment")

The purpose of these General Terms and Conditions is to define
the terms and conditions under which the Company's Establishments
DOMAINE DE PROVENCE (hereinafter "the Company") enable their customers to
(hereinafter referred to as "the Customer(s)"), to benefit from all the services,
including booking forms, available on :

- each of the websites of the Etablissements de la
Company, each of the websites being operated by the designated companies
by the legal notices of each site, hereinafter referred to as "the Site(s)";
- by telephone to the reservations department of each Establishment of which
Contact details are given on each website or by contacting the
Company reservation ;
- by telephone to the reservations department of each Establishment of which
Contact details are given on each website;
- on site at the reception desk of each of the Company's establishments;
- through the agencies and partners selected by the
Company establishments.

I. GENERAL PROVISIONS

The Customer is invited to read these terms and conditions carefully
General Terms and Conditions, which must be accepted in advance for the
reservation of any service offered on the Site. All Customers are advised to
save and print these General Terms and Conditions by using
the standard functions of their browser and computer. The Customer
must also consult the Conditions of Sale for the selected tariff, which
is specific to each of the Company's Establishments and to the tariff selected before
to confirm the booking.
The General Terms and Conditions are supplemented by the Sites' "Legal Notices".
Privacy Policy", and "Management of personal data".
cookies", available on the Company's Website.
For all other booking methods, the Customer receives the general terms and conditions.
with the booking confirmation. Booking confirmation
implies adherence to these Terms and Conditions and full and unconditional acceptance of them.
subject to their stipulations.
The Company, acting on its own behalf, reserves the right to modify or
supplement all or part of these General Terms and Conditions at any time.
In this case, the new version of the General Terms and Conditions will be available at
the Sites with its effective date. Customers are advised to
consult the General Terms and Conditions regularly to check the latest information.
any modification. In any event, the Customer will only be bound by
by the only version of the General Terms and Conditions in force at the time when the
Customer books the service.
The Company is not liable for damages of any kind that may
resulting from these changes and/or temporary unavailability or from
the definitive closure of all or part of the Site or the services it provides
such as the online booking area and the private area,
the unavailability of the reservation service of the Company's Establishments.
The Sites contain the following information:
- Legal notices enabling precise identification of the Company
publishing the Site ;
- E-mail address and telephone number
to contact the Company's establishments;
- The essential characteristics of the accommodation offered by the
Company establishments ;
- The essential characteristics of supplementary benefits and
proposed options;
- These General Terms and Conditions.
The following information appears on the Sites' booking engines:
- Prices and all taxes;
- All additional charges applicable to the Services offered on the
Locations;
- How the price is determined when it cannot be calculated
in advance;
- The terms and conditions of sale for the selected tariff;
- The period of validity of bids and their price.
- Payment terms ;
- These General Terms and Conditions.
Prior to booking, the Customer declares that this booking is
made for their personal needs. The Customer, as a consumer,
has specific rights, which would be called into question if
the Services reserved are not for personal use.
All the information communicated on the Site(s) is presented in
as well as in English.
The Customer declares that he/she has full legal capacity to
commit to these General Terms and Conditions.

II. PURPOSE

These General Terms and Conditions define the rights and obligations of
obligations of the Customer and of the Company operating an Establishment of the
Company for all types of booking (including remote bookings)
services offered by the Company's establishments.
They govern all the stages involved in booking and monitoring your order.
the reservation between the contracting parties.
The Customer acknowledges having read these General Terms and Conditions.
of Sale and the Conditions of Sale for the fare booked and have accepted them.

III. DESCRIPTION OF SERVICES

The Company offers room reservation services
hotels, bed and breakfasts, gîtes, suites, châteaux, villas, bastides, etc.
types of accommodation (hereinafter referred to as "Accommodation Services"), and services
complementary to the said hosting services (hereinafter such as services
reservation, catering, well-being and care services, etc. (hereinafter referred to as the "services").
Complementary Services", together with the following Hosting Services
the "Services"), which may be provided by the Establishments or third parties.
external service providers, partners of the Company, offering Services to the
within the Establishments (hereinafter the "Partners").
The Company reserves the right to modify or remove, at any time, any or all of the following
or part of the Services offered, and to change Partners. The Company does not
will not be liable for any damages of any kind that may result from
any modification or deletion of the Services offered, and/or of any
modification of Partners.

Accommodation services

The Company offers Hosting Services whose
The main characteristics are specified on the
Establishment, during the reservation process, in particular but not limited to
this list is not exhaustive: the description of the Services and the
establishments, details of the room or suite, dates of arrival and departure
availability, price, options offered, payment terms and conditions, and
conditions of sale applicable to the tariff applied (cancellation conditions,
arrival and departure times, number of people).
The specific conditions for booking the Accommodation Service are as follows
detailed in the Tariff Conditions of Sale. In addition, each of the
The Company's establishments adopt internal regulations or a directory room.
(hereinafter referred to as the "Compendium") detailing in particular the timetables
check-in and check-out times, the cancellation period, Wi-Fi access
the specific conditions applicable to minors, the conditions for
ineligibility or admissibility of animals where applicable in the
rooms and/or common areas of the Establishments. Terms and conditions of sale
are brought to the Customer's attention prior to any confirmation of an order.
booking and payment validation, and are included in the booking summary.
reservation. The Compendium is available in the rooms and at the reception.
This information will be sent to the Customer on request.
Minors may not stay in any of the establishments.
accompanied by an adult with proof of identity
personal. If the accompanying person is an adult other than a
legal representative, the latter must be in possession of parental authorisation from the
legal representative of the minor, together with a copy of the minor's identity document.
identity card of the legal representative of the minor who issued the document.
the certificate. The Establishments may, at any time, ask for the
communication and a copy of these documents.
Minors are not allowed to stay in or move around the premises on their own.
Establishments, or benefit from Complementary Services without the presence
an adult. The Customer chooses between the following Hosting Services
their own needs; they are solely responsible for their choice and for the
their suitability for its needs, so that the responsibility for the
The Company or the Establishments cannot be held liable in this respect.

Complementary Services

The Company also offers Complementary Services
whose main characteristics are specified on the
Establishments, for each of the Establishments concerned, during the course of the journey
reservation, including but not limited to: the following
description of Complementary Services, Service timetables
Complementary, the conditions for booking and accessing Services
and the rates for Complementary Services.
The Customer chooses between the Complementary Services on the basis of their own needs.
needs; they are solely responsible for their choice and for ensuring that it meets their needs.
needs, so that the liability of the Company or the
Etablissements, cannot be held liable in this respect.

Service Provider Services

The Company may also offer Services
Supplementary Services provided by Service Providers who have concluded a
services or a partnership agreement with DOMAINES DE PROVENCE,
and offering their services within the Establishments (the "Facilities Services").
Providers"). The Customer can book these Provider Services on the
Establishment website, by telephone at the Establishment reception desk
using the contact form available on the Website
and/or, where applicable, on the Service Provider's website
to which reference is made on the Etablissements website, or by
e-mail exchanges. The specific conditions of the
Providers are described on the Establishments' website, or on the
the Service Provider's website, to which reference is made on the Website
establishments.
The Customer chooses between the Services of the Providers according to their
and they are solely responsible for their choice and for ensuring that it meets their
its needs, in such a way that the liability of the Company or the
Etablissements, cannot be held liable in this respect.
Under no circumstances may the Company be held liable on the grounds of
the quality, modification or deletion of a Service Provider's Service or
a change of Partners.

IV. RESERVATION

The Customer chooses services from among those offered by the
Establishments of the Company according to its needs.
The Customer acknowledges that he/she is aware of the nature, the price, the
destination and how to book the services available, and to have
requested and obtained the necessary and/or additional information,
in particular the Conditions of Sale for the fare booked, in order to make your
reservation with full knowledge of the facts.
The Customer may reserve a maximum number of rooms on an individual basis.
per booking on the Sites. Please note that the maximum number of rooms
that can be booked individually varies from one Establishment to another and
is specified in the Compendium. For bookings of
superior room, the Customer can: contact the team
commercial, by sending a request by e-mail to the single point of contact
dedicated to the organisation of group events, whose contact details are
indicated in the tab entitled "Receptions & Seminars" or "Reception
and Seminar" according to the Site of each Establishment, call this same
or send a request for a quotation, specifying the type of service you require.
details of the services they wish to book.
The Customer chooses between services according to his own needs.
is solely responsible for its choice and its suitability for its needs.
so that the liability of the Company or of the Establishments cannot be
sought in this respect.
The reservation is deemed to have been accepted by the Customer at the end of the
reservation.
All bookings are on a personal basis and may under no circumstances be transferred to a third party,
whether free of charge or against payment. Any reservation made for a third party
must be made in the name of the third party holding the residence permit.

V. RESERVATION PROCESS

Booking Services :

The reservation made by the Customer is made directly
online via the booking engine on the Site of each
Establishment, by telephone to the contact details indicated on the Site of each
Establishment, via the contact form available on the Site of each
Establishment, from the Partners and/or on their websites or from
partner travel agencies.
The reservation request is confirmed as soon as the Customer has received the
confirmation of booking, sent by one of the establishments in the
The company.
Before making any reservation, the Customer undertakes to complete the following
compulsory information requested when creating the booking file.
If you fail to provide information identified as compulsory, the Company will
may not be able to register a reservation or manage the booking.
complaints. The Customer attests to the truthfulness and accuracy of the
information sent during the booking process.
The reservation procedure includes the following steps:
- Step 1 - Search for a school among the various schools in the
the Company or directly on the Site of the Establishment concerned, as chosen by the Customer.
type of room and the Conditions of Sale for the rate booked,
- Stage 2 - Selection of one or more Services, where applicable
Complementary products on offer,
- Stage 3 - Presentation of the booking summary and total price,
additional charges and taxes, the Conditions of Sale for the fare booked
which includes in particular the terms of payment and the conditions
cancellations, changes if necessary to the choice of services (date...),
room, rate, additional service), and information on tax.
service charges, credit card payment charges, etc.
and employee contributions,
- Step 4 - Communication of contact details by the Customer,
- Step 5 - General Terms and Conditions of Sale and Privacy Policy :
By ticking the box on the Site, Customers confirm that they have read and understood the following
accept these General Terms and Conditions of Sale, the Terms and Conditions of Sale of the
and the Privacy Policy before confirming your order.
reservation; no reservation is possible without this form.
agreement.
For all other reservation methods, the Customer receives the General Terms and Conditions.
with the booking confirmation. Booking confirmation
implies acceptance of these General Terms and Conditions of Sale and Conditions of Use.
full and unreserved acceptance of their provisions.
- Stage 6 - Finalisation of the reservation or Services by the Customer with
communication of means of payment,
- Step 7 - Redirect to the Lyra payment service provider's website and
communication of bank card numbers in the event of a guarantee request, or
prepayment,
- Step 8 - Confirmation and validation of reservation and payment by the
Customer. The entry of bank details constitutes acceptance by the Customer and
has the effect of contractually committing it to the Etablissement de la
Company selected.
- Step 9 - Receipt by the Customer of the e-mail confirming the order
reservation and a payment receipt. This e-mail summarises the date of
booked, the services booked, the prices inclusive of tax with details of the
applicable taxes and surcharges, the Tariff Conditions of Sale
reserved (including the cancellation conditions), accepted by the Customer,
the General Terms and Conditions of Sale and the address of the Establishment
reserved. The Customer is invited to keep his/her payment receipt and any other documents he/she may have.
related e-mails.
If you do not receive the confirmation e-mail or payment receipt within
within 24 hours of booking, it is the Customer's responsibility to contact
the selected Company Establishment in order to ensure that the information
and the booking will be taken into account.

Booking Partner Services :

Partner Services can be booked directly with each Partner, in accordance with the conditions detailed on the Site of the Establishments or on the website of the Partner referred to on the Site of the Establishments concerned.
The Company and the Establishments where the Partner Service is carried out remain third parties to the existing contractual relationship between the Customer and the Partner.

Bookings made through the Company's partner travel agencies:

Services may be booked through the Company's partner travel agencies, which will contact the relevant Establishment directly. The travel agency will provide the relevant Establishment with the information required for the booking process described in the above articles. The Establishment concerned will send a payment link to the partner travel agency and/or to the Customer, as the case may be, to validate and confirm the booking.
The Company may not, under any circumstances, be held liable in the event of an error by the travel agency in the booking.

VI. CANCELLATION OR MODIFICATION

On the Customer's initiative :

In accordance with article L. 221-28, 12° of the French Consumer Code, Customers are reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.
The Conditions of Sale for the fare booked and accepted by the Customer specify the terms and conditions for cancelling and/or modifying the booking. Bookings with prepayment for a non-refundable and non-cancellable fare cannot be modified and/or cancelled.
In the case of a pre-payment booking for a non-refundable or non-cancellable fare, there will be no refund in the event of interruption of the stay.
Where permitted by the conditions of sale of the reserved fare:
- Reservations made on the Site may be cancelled directly on the Site via the "Reservations" section, or with the selected Establishment. Reservations made via the Site of one of the Establishments may only be cancelled with the said Establishment.
- Changes to the booking can be made directly with the Company's selected Establishment, whose telephone number is given in the confirmation e-mail received by the Customer.
- In the event of a no-show, i.e. in the event of a reservation that has not been cancelled but for which the Customer has not shown up at the Company's Establishment on the reserved day, and insofar as the reservation has been guaranteed by credit card or prepaid, the reserved Establishment will debit, by way of compensation, the sum of one night reserved, or will not reimburse the sum paid by way of prepayment in accordance with article 1590 of the Civil Code. If more than one night is booked, the cancellation conditions will apply in accordance with the Conditions of Sale of the rate booked.

In the event of cancellation within the period and under the conditions specified on the booking summary and in the Fare Sales Conditions, the price of the Service may be refunded in full to the Customer.
If a Service is interrupted by the Customer during the Service, no reimbursement or compensation will be made for the part of the Service not carried out due to the interruption requested by the Customer.

At the initiative of one of the establishments :

In the event of an exceptional event or the impossibility of making the type of room reserved available to the Customer, or in the event of force majeure, the Company's Establishment reserved may offer the Customer an accommodation solution in an Establishment of at least an equivalent category or, if it is of a lower category, a room of a higher standard than that originally reserved, for services of the same nature. If the Customer does not accept the proposed alternative solution, he/she is free to request cancellation of the Service booked, in return for reimbursement of all sums paid by the Customer for the booking of the cancelled Service.

VII. COMMITMENTS AND RESPONSIBILITIES OF THE CUSTOMER

All persons staying at the establishment must be able to present a valid form of identification on check-in/arrival. If they fail to do so, the Company's Establishment may refuse to rent them a room and/or cancel the reservation they have made, without any possibility of reimbursement.
Foreign customers, including accompanying adults and teenagers aged over 15, will be required to complete an "individual police form". Children under the age of 15 may appear on the card of an accompanying adult. The information contained in these forms is governed by articles R.814-1 to R.814-3 of the Code de l'entrée et du séjour des étrangers et du droit d'asile.
The customer may not bring third parties into the room without the express authorisation of the Company's Establishment, which reserves the right to carry out any necessary checks and to charge any supplements.
We welcome dogs provided they are kept on a lead in all common areas of the establishment, it being understood that the Company's Establishments may refuse to accept any pet or other animal likely to present a safety risk to other occupants, the assessment of this risk being left to the discretion of the Company's Establishments. For reasons of hygiene, animals are not allowed in the restaurant areas or near the swimming pools, fitness areas, spa and wellness areas (these provisions do not apply to guide or assistance dogs). To ensure everyone's peace and quiet, pets must not be left unattended. You may be charged an additional fee per animal. Please refer to the specific conditions of each establishment on the Site for details of acceptance.
The Company's Establishments reserve the right not to receive or to expel, without refund, Customers whose dress is indecent or negligent, whose dress is intended to conceal the face (Law N°2010-1192 of 11 October 2010), Customers whose behaviour is noisy, improper or alcoholic, Customers whose behaviour is contrary to hygiene, good morals or public order. Correct dress is required in the restaurants and in the public areas of each Establishment.
The Customer shall be courteous and respectful towards the staff of each Establishment. Customers must refrain from any verbal or physical violence, any racist behaviour or remarks or any form of harassment, failing which they will be excluded without refund.
The Customer agrees not to use the IT resources made available to him/her in the Establishments (in particular the Wifi Internet network) to contravene the applicable regulations.
In order to respect the privacy and image rights of other customers of one of the Company's Establishments, the Customer undertakes not to take photographs of them on the premises of the Establishment or its outbuildings and/or not to publish photographs taken under such conditions.
The Customer accepts and undertakes to use the room and the communal areas made available to him/her in a reasonable manner. Any damage caused by the Customer or the Customer's occupants in the room or in the various areas occupied by the Customer during the stay must be reported to the establishment's reception desk and the Customer may be billed directly for the cost of repairing the damage.
For safety reasons and out of respect for everyone, it is strictly forbidden to smoke inside the establishment. In accordance with the provisions of the French Public Health Code setting out the conditions for the application of the ban on smoking in places designated for collective use, smoking in the Establishment exposes the customer to the fine provided for third-class offences or to legal proceedings.
Customers could face a penalty of up to €2,000 if they fail to comply with the no-smoking sign in their room.
Unless otherwise expressly agreed, the Customer must leave the room before 11.00 am on the day the reservation ends. Failure to do so will result in an additional night being charged.
Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the order at the Customer's expense, without prejudice to any civil or criminal action against one of the Company's Establishments.

VIII. COMMITMENTS AND LIABILITIES OF THE COMPANY'S ESTABLISHMENTS

The Company's Establishments are bound by the guarantee of conformity of the Services, under the terms of Articles L. 217-1 et seq. of the French Consumer Code.
The Company undertakes, within the framework of an obligation of means, to provide access to the Facilities and Services offered in compliance with the General Terms and Conditions, and to act with diligence and competence and to make every effort, within reasonable limits, to remedy any problems or malfunctions brought to its attention.
The Company's Establishments may, however, be obliged to suspend the Service temporarily without notice, in particular for technical maintenance or security reasons, without this entailing any liability.
In the exceptional context of a health or other crisis, if measures restricting access or even prohibiting the use of certain areas open to the public are taken by the competent administrative authorities, the Client is informed that the Company and the Establishments concerned may restrict, partially or totally, access to certain Services or areas within the Establishments, without the Company being held liable. In such a case, the Company undertakes to inform the Customer as soon as possible of the restrictions implemented and the consequences for the Service reserved. The Customer may not claim any compensation in such circumstances.
The Customer acknowledges and accepts that the Company cannot be held liable for any inconvenience or damage associated with the use of the Internet, including, but not limited to, the following:

• Poor transmission and/or reception of any data and/or information on the Internet;
• The failure of any reception equipment or communication lines; and
• Any malfunction of the Internet network preventing the Site from functioning properly.

The Establishment Websites may contain hypertext links to other websites published and managed by Partners, for which the Company accepts no responsibility as to the content of these websites or the services offered on them. In this respect, it is specified that the Partners are responsible for promoting the offers published on their own websites. The decision to consult third-party websites is therefore the sole responsibility of the Customer.
In accordance with the laws and regulations governing intellectual property rights, the use and/or reproduction of all or part of the elements making up the Company's offers on the Site(s) are strictly prohibited, as is any reproduction of the decor and/or characteristic elements of the Company's Establishments.
The photographs presented on the Site(s) are not contractually binding. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Company's Establishments give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture, possible renovations or climatic phenomena. The Customer may not make any claim as a result.

IX. PRICE AND PAYMENT

Price :

Prices for booking services are communicated before, during and after booking.
Prices quoted are per room / suite / villa for the number of person(s) and date(s) selected. Unless otherwise stated, additional services (breakfast, half board, full board, etc.) are not included in the price. When the Customer's booking is confirmed, the total cost of the services booked will be indicated.
Prices include VAT applicable on the day of booking and any change in the VAT rate will automatically be reflected in the prices indicated on the date of invoicing.
All additional charges applicable to the selected rate and how they are calculated are explicitly communicated before and at the time of booking. These include tourist tax, employee contribution, service charges and credit card payment charges where applicable in accordance with the fare's Conditions of Sale.
Prices are confirmed to the Customer inclusive of all taxes, in the commercial currency of the Establishment (the Euro). The prices communicated are only valid for a given period. All bookings are payable in the local currency of the Establishment.
If a price implies that payment must be made directly to the Establishment in a currency other than that confirmed on the booking, the exchange costs (conversion and bank charges) are payable by the Customer. It should be noted that if the currency confirmed on the booking is converted into another currency, this is given purely as an indication and is not contractual, particularly in view of possible changes in exchange rates between the date of booking and the date of stay at the establishment.
The tourist tax, and any other tax specific to the communes indicated for each price, must be paid directly to the establishment, except in the case of online prepayment where this amount may be included.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing. These taxes will be communicated to the Customer at the time of booking, if they are known to the Establishment at that time. Failing this, they will be displayed in the reception area of the Company's establishment booked. The Customer undertakes to pay the various taxes, without any dispute, to the reserved Establishment.
The Company's Establishments guarantee that their best rates are offered on the Sites. If, after having booked one of the Company's Establishments on the Sites, the Customer finds an equivalent offer for the same date or dates, at a lower rate for the same Establishment, the same number of people and the same type of room, the same services (breakfast, etc) at the same conditions of sale (cancellable or not, refundable or not) on another Internet site (excluding exclusions), excluding tourist tax but including administration costs, the Company's Establishments guarantee you this rate together with an additional product at the Establishment's discretion.

Payment :

At the end of the booking process, a payment link will be sent to the Customer at the e-mail address provided during the booking process. The Terms and Conditions of Sale of each Establishment's price list detail the payment terms (amount of deposit, payment dates and conditions, and refund conditions), which may differ depending on the Establishments concerned and the Services booked.
By clicking on the payment link, the Customer will be directed to the website of the Company's payment service provider, Lyra. This service provider uses a secure payment tool that encrypts bank details and is PCI DSS certified.
If the Customer uses the online booking engine to make a booking, at the end of the booking process they will be taken directly to the website of the payment service provider Lyra.
During the booking process, the Customer must provide his/her payment details in order to validate the booking of the Service(s) chosen. The following credit cards are accepted on the Establishments' Internet Site: Visa, Mastercard and American Express. The Company reserves the right to modify this list at any time.
The Customer provides his/her payment details either to prepay the reservation before the stay, or as a guarantee for the reservation in the event of a "no-show". In the case of a bank card, the information required is: the bank card number, with no spaces between the digits, the name of the cardholder, the date of validity (it is specified that the bank card used must be valid at the time of the stay) and the visual cryptogram in the case of prepayment.
The designated partner carries out security checks on the Customer's payment card, such as checking the amount outstanding, checking the country of the card and checking the country of the IP address. The card may be refused for various reasons, in particular if it is stolen, blocked, the limit has been exceeded, or if an input error has been made, etc. However, payment must be finalised, without exception, in order to confirm the booking and it is the customer's responsibility to ensure this.
If the bank refuses to accept payment, the reservation will be automatically cancelled. Furthermore, any Booking or payment that is irregular, inoperative, incomplete or fraudulent for any reason attributable to the Client will result in the cancellation of the booking at the Client's expense, without prejudice to any action that the Company may take against the Client.
As part of the fight against Internet fraud, information relating to the Client's reservation may be transmitted to any third party authorised by law or designated by the Company for the sole purpose of verifying the Client's identity, the validity of the reservation and the method of payment used. The Company reserves the right to request a photocopy of the Client's identity card and/or any information relating to the Client as part of this check.
The credit card is debited when the payment is validated, after confirmation from the card-issuing bank. In accordance with the provisions of article L. 132-2 of the French Monetary and Financial Code, the undertaking to pay given by means of a payment card is irrevocable. Consequently, by communicating the information relating to his/her payment card, the Customer authorises the Company and/or the Establishments to debit his/her payment card for the amount corresponding to the total price, inclusive of tax, of the Service reserved. The Customer declares that he/she is the holder of the payment card provided, to be debited, and that the name appearing on the payment card is indeed his/her own.
Payment by bank transfer may also be requested by the establishment for bookings of over €2,500 or at the express request of the customer.
In the event of payment at the Establishment, each of the Company's Establishments may accept different means of payment, but the Customer must present to the Establishment the bank card used to guarantee the reservation or make the prepayment in order to ensure the Customer's identity. The Establishment may also ask the Customer to show proof of identity in order to prevent credit card fraud.
If the Customer has not prepaid for his/her stay, the Establishment will ask the Customer, on arrival, for a deposit or authorisation to debit the bank card to guarantee the stay, corresponding to the total amount of the nights booked plus a fixed amount per person per day, which varies according to the Establishment, to guarantee any additional consumption.
The same guarantee will be required from invited third parties.
In the event of a no-show, i.e. in the event of a reservation that has not been cancelled but for which the customer has not shown up at the Establishment on the reserved day, and insofar as the reservation has been guaranteed by credit card, the Establishment of the reserved Company will debit the sum of one reserved night as compensation due for the loss suffered as a result of the no-show. If more than one night is booked, the cancellation terms and conditions applicable to the rate booked will apply.
If the amount due is not paid at the time of departure, the Establishment will debit the total amount from the bank card used as a guarantee.
In addition, in the event of damage to the room, walls, furniture or equipment by the Customer, the Establishment will inform the Customer and charge the cost of cleaning or replacing the damaged equipment to the credit card used as a guarantee.
For stays of more than one week in one of our establishments, the Customer will receive a weekly invoice covering all services, items and consumption over the last seven days.

X. PERSONAL DATA

Your personal data requested as part of your booking, i.e. your title, surname, first name, postal address, telephone number with country code, e-mail address, payment card details (number, type of card, name of cardholder, expiry date and security code if sent to us), as well as any data communicated or generated by your browsing, constitute confidential data.
It is only accessible to the Company and to our subcontractor in charge of managing our "reservations" pages and is used to process your reservations and stays and; provided that you have accepted by ticking the corresponding box, to send you our newsletter, or to respond to your requests or communicate commercial offers. They are kept for the time necessary for the commercial relationship established between the Customer and the Company.
Certain information requested in the forms is compulsory and is indicated by an asterisk. If the Customer chooses not to provide this information, the Establishment will not be able to process the request.
Pursuant to the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (2016/679), the Customer has the right to access, rectify, delete and request a restriction on the processing of personal data concerning him or her.
Customers also have the right to oppose the processing of their data for legitimate reasons and the right to oppose the processing of their data for commercial prospecting purposes.

For more information on the processing of their personal data and on all their rights, Customers may consult the privacy policy of the Company's Establishments:

For Château de Berne : https://www.chateauberne.com/politique-de-confidentialite/

For Château Saint-Roux : https://www.chateausaintroux.com/politique-de-confidentialite/

For Ultimate Provence : https://www.ultimateprovence.com/politique-de-confidentialite/

Customers may exercise their rights at any time by sending an e-mail to the Establishment concerned:

For Château de Berne : reservation@chateaudeberne.com

For Château Saint-Roux : reservation@chateausaintroux.com

For Ultimate Provence : reservation@ultimateprovence.com

For L'Hostellerie de l'Abbaye : infor@hotel-thoronet.com

In accordance with articles L.223-1 and L.223-2 of the French Consumer Code, consumers who do not wish to be the subject of commercial canvassing by telephone can register free of charge on a telephone canvassing opposition list. This list can be accessed via the following website: https://www.bloctel.gouv.fr/

XI. EVIDENCE AGREEMENT

Entering the required bank details and accepting these General Terms and Conditions and the booking request constitutes acceptance of the hotel contract between the parties, which has the same value as a handwritten signature.
The computerised records stored in the Company's computer systems will be kept in reasonable conditions of security and will be considered as proof of communications, orders and payments between the parties.

XII. INTELLECTUAL PROPERTY RIGHTS

The trademark and logo "MDCV", "Domaines de Provence", the names of the Establishments and the logos "Château de Berne", "Château Saint-Roux", "Château des Bertrands", "UP", "Ultimate Provence", as well as all the figurative trademarks, and more generally, all the illustrations, images, drawings, logos appearing and used on the Establishments' Internet Site belong to the Company, or are used by the Company by virtue of a valid right of use.
Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason whatsoever and on any medium whatsoever, without the express prior consent of the Company, is strictly prohibited. In particular, the use and reproduction of all or part of the elements of the Services presented on the Internet Site of the Establishments as well as the reproduction of the decor of the Houses are strictly prohibited.

XIII. FORCE MAJEURE

The Company may not be held liable to the Customer in the event of non-performance of its obligations resulting from an event of force majeure.
Similarly, the Client may not be held liable to the Company in the event of non-performance of its obligations resulting from an event of force majeure.
It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations and that each party shall bear the costs arising therefrom. The following are considered to be cases of force majeure or fortuitous events, as usually recognised by the case law of the French Courts and Tribunals, including but not limited to: any event of a climatic, bacteriological, military, political, economic, social or IT nature, on such a scale, beyond the control of the parties, which could not reasonably have been foreseen at the time of conclusion and the effects of which cannot be avoided by appropriate measures, preventing the performance of a contractual obligation.
The reserved Establishment may offer the Customer an accommodation solution in an Establishment of at least equivalent category or, if it is of a lower category, a room of a higher level than that originally reserved, for services of the same nature. Any additional costs associated with this change of accommodation, for services of the same nature, will be borne by the Establishment originally booked. The Customer may also cancel the booking, in which case a credit note will be issued or an immediate refund made.

XIV. INTEGRALITY

These General Terms and Conditions of Sale, the conditions of sale of the fare booked by the Customer, and the booking confirmation express the entirety of the obligations of the parties.
No general or specific conditions communicated by the Customer may be incorporated into these General Terms and Conditions.
The documents forming the contractual commitments between the parties are, in decreasing order of priority, the booking form or request (including the Conditions of Sale for the fare booked) that has been validated by the Customer and these General Conditions.
In the event of any contradiction between the booking confirmation and these General Terms and Conditions, the provisions set out on the booking confirmation shall be the only ones applicable to the obligation in question.

XV. APPLICABLE LAW AND SETTLEMENT OF DISPUTES

In the event of a dispute relating to these General Terms and Conditions or any other dispute with one of the Company's Establishments, the parties will endeavour to find an amicable solution. To do this, the Customer must first contact the Establishment concerned by e-mail or by post using the contact details indicated on each Site.
Information about the Establishment is available in the booking confirmation email, and on the Establishment details page on the Establishment website.
These General Terms and Conditions of Sale are governed by French law. This applies to both substantive and formal rules.
In the absence of an amicable agreement or a response from the Establishment within two months, the Customer may refer the matter to the Consumer Ombudsman, whose contact details are as follows:

• Or by completing the form provided on the website of the SOCIERTE DE MEDIATION PROFESSIONNELLE : http://www.mediateur-consommation-smp.fr ;
• Or by post addressed to ALTERITEA, 5 rue Salvaing, 12000 Rodez, France.

Customers are also informed of the existence of a European Online Dispute Resolution platform ("ODR") to which they may have recourse. The Customer may access this platform via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

XVI. PRE-CONTRACTUAL INFORMATION

The Customer expressly acknowledges having been informed, prior to confirmation of their booking, in a legible and comprehensible manner, by means of the General Terms and Conditions and the Fare Sales Terms and Conditions, in accordance with the provisions of article L. 221-5 of the French Consumer Code :

• On the essential characteristics of the Services,
• On the prices of Services and any ancillary costs;
• Cancellation and modification conditions for reserved Services;
• The identity of DOMAINES DE PROVENCE and its establishments, and their contact details;
• Applicable legal and contractual warranties;
• On the possibility of resorting to conventional mediation in the event of a dispute ;
• the absence of a right of withdrawal; and
• Payment methods.

Consequently, the fact that a Customer makes a reservation on the Website of one of the Establishments implies full and complete acceptance of the General Terms and Conditions, and an obligation to pay for the Services reserved, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against DOMAINES DE PROVENCE and/or the Establishments.

XVII. APPLICABLE LAW