GENERAL TERMS AND CONDITIONS - GTCU

Legal notices

Name of the operating company : Domaines de Provence S.A.S.
Email : info@chateauberne.com
Telephone : +33(0)4 94 60 43 60
Share capital : 971000€
Individual VAT identification number : FR78817472954
Siret number : 81747295400012
Photo credit: Eliophot

LIABILITY By accessing this website, you are informed that internet use requires compliance with a body of legislation on intellectual property rights and the French law on Information Technology and Freedom. Domaines de Provence S.A.S. and ELIOPHOT cannot be held liable for any errors or omissions, and the publisher reserves the right to modify or update the information on the website at any time. COPYRIGHT In compliance with the French Intellectual Property Code (Photo credit), the reproduction for any non-private use, sale, distribution, publication, adaptation or communication, in whole or in part, of the data (presentation, site design, photos, texts, and illustrations protected by copyright) requires prior written authorisation from the copyright holder, above mentioned. INFORMATION TECHNOLOGY AND FREEDOM Any user who has directly or indirectly recorded nominative information has the right to access and rectify that information with the site administrator, in compliance with French Law No. 7817 of 6/01/78 (Information Technology and Freedom). PROTECTION OF PERSONAL DATA Identity of the processing supervisor The Site is published by the operator whose contact information can be found below. Access to the website as well as the use of its content is subject to the terms of use described below. Nature of personal data What is meant by personal data is any personal information that you may share with the operator and which can be used by the latter, directly or indirectly, to identify you as a private individual, for example during a visit to the website, a request for information, a room reservation, or any other service. Personal data collected You may be asked to provide your personal data while you are browsing the operator’s website. The obligatory or optional nature of the information requested is highlighted during the collection with an asterisk (“*”). The requested information highlighted with an asterisk is obligatory because it is essential to process your different requests. The other information is intended to get to know you better so as to improve the services that are offered to you. Consequently, they are optional. The information the operator collects and processes includes your surnames, first names, email addresses, billing addresses, telephone numbers, IP addresses, connection and navigation data, your preferences and your areas of interest (non-smoking room, preferred room, type of stay) and your online reviews. When is your personal data collected? You browse the website (IP address and Cookies) and look at our products or services; You share your observations/comments with the operator using certain forms, via questionnaires, contact forms, or the operator’s official social network pages (see below); You send an e-mail to the operator; You subscribe to the newsletter mailing list; You share a page or an offer by sending an e-mail or via a social network; You respond to a customer satisfaction survey; You ask for a quote. The storage of data The collected information is stored in different booking systems in secure and SSL-certified databases. This database contains: Customers' names, their address, their telephone number, their postal address, the name of their business and their credit card data. We may also record other information such as your preferences regarding rooms, meals, drinks and other services, as well as your history of stays at our establishment. Purpose of collecting data by the operator Through the website, the operator collects data about you which is strictly necessary for the following purposes: To manage your requests for information and bookings, as well as any loyalty programme. To improve and personalise the services of the operator to facilitate your browsing on the website. To manage and follow the entire customer relationship. To manage the subscription to news and promotional offers of the operator (newsletter) To manage all your access requests according to the legislation in force. To handle non-payments and litigation; To manage application requests with regard to job offers by the operator that have caught your attention, or any unsolicited applications. To measure quality and satisfaction. If you do not provide obligatory information, your request cannot be taken into account. The operator's commitments to protecting personal data Transparency and purpose: No item of personal data is or shall be collected without your knowledge. The optional or obligatory nature of the notices to be communicated to the operator with regard to the collection carried out on the website will be indicated beforehand via the presence of the “*” asterisk symbol. The operator collects and processes your personal data only for the purposes described in the present Legal Notices. Proportionality and relevance The operator only collects and processes the personal data necessary for the correct processing of your request or the personalisation of services which are offered to you. Duration of data storage The operator only keeps your personal data for as long as is needed for its processing in accordance with applicable law. Security and confidentiality The operator is committed to taking the necessary measures in order to guarantee the confidentiality of data and to not share it with non-authorised third parties. We may disclose your personal information to local authorities if required to do so by law or as part of an investigation and in accordance with local regulations. Like most websites, some information is automatically registered via a protocol. This information includes the protocol addresses (IP address), the type of browser used, the internet service provider, the reference pages and final pages, the operating system, the date, the time and the Clickstream data. Cookies do not record information supplied by users when booking online or during the registration of a customer account. Cookies identify your browser rather than you personally and cannot reveal your identity on their own. Respect of your rights You are informed of your rights of interrogation, access, rectification and opposition for legitimate reasons, as well as your right to oppose commercial prospection in accordance with the provisions of law No 78-17 of 6th January 1978. Rights of access, rectification and opposition Conforming to the law No 78-17 of 6th January 1978 pertaining to information, to files and to freedom, you have the right, by a simple written request, to rights of access and rectification on information that concerns you. You can equally, on legitimate grounds, oppose the processing of data that concerns you. To exercise one of these rights and obtain information about you, you can simply contact the operator whose contact details can be found at the beginning of this Legal Notice. COOKIES When visiting the website, certain information relating to your device's browser may be stored in files called "Cookies” that are installed on your device, subject to the choices you have made regarding cookies, which you can modify at any time. A cookie is a small text file recorded in a dedicated space on the hard drive of your device when an online service is consulted using your browsing software. It enables the sender to identify the device in which it is stored, during the period of validity or registration of the cookie. Cookies that the operator sends are used for the purposes described below for the period of validity of the cookie in question, subject to your choices which result from the parameters of your browsing software used during your visit of the website and whose settings you can modify at any time. Partner companies’ cookies (third-party cookies) are prone to being placed in your computer via the website pages. Only the sender of a cookie is eligible to read or modify the information contained in it. Different types of cookies are used by the website, having different purposes. Some are necessary for your use of the website. Analytical cookies These are cookies that allow the operator: To generate statistics and different elements composing the website (sections and contents visited, route) in order to improve the offered browsing experience. To count the total number of advertisements displayed by them in their advertising space, to identify these ads, their number of displays, the number of clicks and browsing information. “Analytical cookies” _ga Analytics: registering browsing data __utm Analytics: registering browsing data _gac Campaign: registering browsing data of advertising campaigns Cookies and plug-ins of social networks (social buttons) The operator is eligible to include tools for sharing content on the website with other people or to share your consultation or your opinion regarding any content on our site with these other people. This is particularly the case with the “Share” and “Like” buttons on social networks such as Facebook, Twitter, etc. The operator has no control over the process used by social networks to collect information. Facebook Connect: connection using your Facebook account Facebook Social Graph: sharing the page on Facebook Pinterest: sharing the page on Pinterest Linkedin: sharing the page on Linkedin Instagram: sharing the page on Instagram Cookies and machine identifiers for purposes of securing transactions We inform you that during your order, the operator or the service providers acting on their behalf may deposit cookies or collect information about your device including information (technical security attributes) required to recognise equipment (computer, tablet or mobile phone) to identify your equipment in order to secure transactions in your interest. 2.1.6. Advertising cookies Advertising content (graphics, animations, videos, etc.) shown in the operator’s advertising spaces are susceptible to contain cookies sent by third parties who may, for the duration of the cookies’ validation, count clicks, but also offer you more adapted advertisements following your browsing behaviour, centres of interest and preferences. Refusing advertising cookies does not have an impact on the use of the site and does not stop advertising on the site or on the internet. The only effect that this shall have is to show advertising that does not match your centre of interest or your preferences. These cookies depend principally on advertising networks. We cannot list them exhaustively. AdWords: purchase of sponsored key words shown on Google Facebook Custom Audience targeted advertisement: recording of clickstream data Targeted advertising The site is susceptible to contain cookies sent by third parties (agencies and advertising tools) and for the length of validity of this cookie allow the latter group to: Collect browsing data about the tools used to connect to our sites, but also to offer you advertising content matching previous browsing on the site. In no case does this collection of data allow these service providers to personally identify you. Your surname, first name, username, postal address, e-mail address and password will in no circumstances be shared with third parties without your prior explicit consent. Your choices concerning cookies Several possibilities are available to you to manage cookies. Any settings you may choose may affect your internet browsing and your access to certain services that require the use of cookies. The choices offered to you by your browsing software You can personalise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are saved on your device or, on the contrary, so that they are refused. Refusing cookies If you refuse the recording of cookies for certain functions, such as with identification and connection to your personal space, the personalisation of your browsing (choice of favoured language, for example) will no longer be available. The operator accepts no responsibility for consequences linked to reduced operation of their services and functionalities due to the refusal of cookies. How do you make your choices depending on which browser you use? Regarding management of cookies and your choices, each browser’s configuration is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies. For Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies or In Internet Explorer, click on the button “Tools”, followed by “Internet Options”. Under the tab “General”, under “Browsing History”, click on “Settings”. Click on the button “View files”. Click the column heading “Name” to sort all files into alphabetical order, then browse the list until you see files beginning with the prefix “Cookie”: (All cookies have this prefix and often contain the name of the website which created the cookie). Select it or the cookies containing the name of the operator and delete them. Close the window which contains the list of folders, then click twice on OK to return to Internet Explorer. For Safari™: https://support.apple.com/?path=Safari/3.0/fr/9277.html or In your browser, choose the menu Edit > Preferences. Click on “Security”. Click on “Show Cookies”. Select the cookies that contain the name of the operator and click on “Delete” or on “Delete All”. After having deleted the cookies, click on “Done”. For Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en or Open Google Chrome. On the browser’s tool bar, click on “More”. Place your cursor on “More Tools”, then click on “Clear Browsing Data”. In the window “Clear Browsing History”, tick the boxes “Cookies and other site data” and “Cached images and files”. Use the menu above to select the amount of data you want to delete. Select “All time” to delete all. Click on “Clear Browsing Data”. For Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences or Go in the tab “Tools” on the browser then select the menu “Options”. In the window that appears, choose “Privacy” and click on “Delete Specific Cookies”. Look for the folders that contain the name of the operator. Select these and delete them. For more information on cookies The operator invites you to take a look at the CNIL (French data protection agency) site at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser Referring to the Consumer Ombudsman As per articles L. 616-1 and R. 111-1 6° of the French Consumer Code, customers may submit a complaint to the Tourism and Travel Ombudsman at the following address : Médiateur Tourisme Voyage, MTV Médiation Tourisme Voyage BP 80 303 75823 Paris Cedex 17

By accessing this site, you are informed that the use of the Internet requires the respect of a set of legislations relating in particular to copyright and to the law on Information Technology and Freedom. Domaines de Provence S.A.S. and ELIOPHOT cannot be held responsible for any errors or omissions. The editor also reserves the right to modify and update the data on the site at any time.

COPYRIGHT

In application of the French Code of Intellectual Property, the reproduction for any use other than private, the sale, the distribution, the publication, the adaptation or the communication, in part or in full, of the data (presentation, layout of the site, photos, texts and illustrations protected by copyright) are strictly subject to the prior written authorisation of the above-mentioned rights holders.

DATA PROCESSING AND LIBERTIES     

Any user who has submitted directly or indirectly nominative information has a right of access and rectification in accordance with the law n° 7817 of 6/01/78 (Computing and Liberties) to the site administrator.

PROTECTION OF PERSONAL DATA

Identity of the controller

The Site is published by the operating company whose contact details are above.
Access to the website and the use of its contents are subject to the terms of use described below. 

Nature of the personal data 

Personal data" means any personal information that you may share with the operating company and that may allow the operating company, directly or indirectly, to identify you as a natural person, for example when visiting the website, requesting information, booking a room and other services.

The personal data collected

You may be asked to provide your personal data when you browse the website of the operating company.

The compulsory or optional nature of the information requested is indicated at the time of collection by an asterisk "*". The information requested marked with an asterisk is compulsory because it is essential for the processing of your various requests. The other information is intended to get to know you better and to improve the services offered to you. It is therefore optional.

The operating company collects and processes your name, first name, email address, billing address, telephone number, IP address, connection data and navigation data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.), your online reviews.

When is your personal data collected?

  • You browse the website (IP address and Cookies) and consult products or services;
  • You provide the operating company with your observations/comments in certain sections, via questionnaires or contact forms, official page of the operating company's social networks;
  • You send the operating company an e-mail;
  • You subscribe to the newsletter mailing list;
  • You share a page or an offer by sending an email or through a social network;
  • You answer a satisfaction questionnaire;
  • You make a request for a quote.

Data storage

The information collected is stored in our various reservation systems on secure, SSL-certified databases.

This database includes: guests' names, addresses, telephone numbers, positions, company names and credit card details. We may also record other information such as your room, meal, beverage and other service preferences, and your history with us.

Purpose of data collection by the operating company

Through the website, the operating company collects data about you that are strictly necessary for the following purposes:

  1. In order to manage your requests for information and reservations, as well as any loyalty programme;
  2. To improve and personalize the services of the operating company in order to facilitate your navigation on the website;
  3. To manage and monitor the entire customer relationship;
  4. Manage the registration to the news and promotional offers of the operating company (newsletter);
  5. To manage all your access requests in accordance with current legislation;
  6. Managing unpaid bills and disputes;
  7. To manage application requests in the context of the operating company's job offers that have caught your attention, or any unsolicited application request;
  8. Measuring quality and satisfaction. 

If you do not provide the required information, your request cannot be processed.

Commitments of the operating company regarding the protection of personal data

Transparency and purpose : 

No personal data is or will be collected without your knowledge. The optional or mandatory nature of the information to be communicated to the operating company in the context of the collection carried out on the website will be indicated to you beforehand, via the presence of the "*" asterisk symbol. The operating company collects and processes your personal data solely for the purposes described in this Legal Notice.

Proportionality and relevance : 

The operating company only collects and processes the personal data necessary for the proper processing of your request or for the personalisation of the services offered to you.

Data storage time :

The operating company will only keep your personal data for as long as is necessary for processing in accordance with applicable law.

Security and privacy : 

The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorised third parties.

We may disclose your personal information to local authorities if required by law or in the course of an investigation and in accordance with local regulations.

As with most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, internet service provider, referring and end pages, operating system, date, time and clickstream data.

Cookies do not record information provided by users during an online booking or when registering for a customer account. Cookies identify your browser rather than you and cannot by themselves reveal your identity.

Respecting your rights : 

You are informed of your rights of interrogation, access, rectification and opposition for legitimate reasons as well as your right to oppose commercial prospecting in accordance with the provisions of law n°78-17 of 6 January 1978.

Rights of access, rectification and opposition :

In accordance with the law n° 78-17 of January 6, 1978, relating to Data processing, Files and Freedoms, you benefit, on simple written request, from a right of access and of correction on the information concerning you.
You may also, for legitimate reasons, object to the processing of your data.

To exercise any of these rights and obtain information about you, simply contact the operating company whose contact details are available at the beginning of this Legal Notice.

COOKIES

When consulting the website, certain information relating to the navigation of your terminal may be recorded in files called "Cookies" installed on your terminal, subject to the choices you have expressed concerning cookies and which you can modify at any time.

A cookie is a small text file saved in a dedicated space on your terminal's hard disk when you consult an online service using your browser. It allows its issuer to identify the terminal in which it is stored, during the period of validity or storage of the cookie.

The cookies issued by the operating company are used for the purposes described below, for the duration of the validity of the cookie concerned, subject to your choices resulting from the settings of your browser software used during your visit to the website, the settings of which you can modify at any time.

Cookies from partner companies (third party cookies) may be placed on your computer via the website pages

Only the sender of a cookie can read or modify the information contained in it.

Different types of cookies are used on the website for different purposes. Some are necessary for your use of the website.

Analytical cookies

These are the cookies that allow the operating company :

  • to generate statistics and the various elements making up the website (sections and content visited, path) in order to improve the browsing experience offered;
  • to count the total number of advertisements displayed by it on its advertising spaces, to identify these advertisements, the number of times they are displayed, the number of clicks and navigation information.

Example of analytical cookies

  • Analytics: recording of navigation data         
  • utm Analytics: recording of browsing data         
  • Campaign: recording of browsing data from advertising campaigns

Social network cookies and plug-ins (social buttons)

The operating company may include on the website tools for sharing content with other people or for letting these other people know your consultation or your opinion concerning content on our website. This is particularly the case for "Share" and "Like" buttons from social networks such as Facebook, Twitter, etc.

The operating company has no control over the process used by the social networks in collecting information.

  • Facebook Connect: login using your Facebook account
  • Facebook Social Graph: sharing the page on Facebook
  • Pinterest: sharing the page on Pinterest     
  • Linkedin: sharing the page on Linkedin
  • Instagram: sharing the page on Instagram

Cookies and machine identifiers for secure transactions

We inform you that during your order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your terminal, in particular the information (technical security attributes) necessary for the recognition of equipment (computer, tablet or mobile phone) in order to identify your equipment for the purposes of securing transactions in your interest.

Advertising cookies

The advertising content (graphics, animations, videos, etc.) displayed in the advertising spaces of the operating company may contain cookies issued by third parties which may make it possible, during the period of validity of the cookies, to count clicks, but also to offer you the most suitable advertising according to your browsing behaviour, centres of interest and preferences.

Rejecting advertising cookies has no impact on the use of the site and will not stop advertising on the site or on the internet. It will only result in the display of advertising that does not take into account your interests or preferences.

These cookies depend mainly on the advertising agencies. We cannot list them exhaustively:

  • AdWords: purchase of sponsored keywords displayed on Google
  • Facebook Custom Audience
  • targeted advertising: recording of the browsing path

Targeted advertising 

The site may contain cookies issued by third parties (agencies and advertising tools) and allow the latter, during the period of validity of the cookie, to collect navigation data relating to devices connecting to our sites, but also to offer you advertising content likely to correspond to your previous navigation on the site.  

Under no circumstances does this collection of data allow these service providers to identify you personally. Your name, first name, user name, postal address, e-mail address and password are never communicated to third parties without your prior and explicit consent.

Your choices regarding cookies

You have several options for managing cookies. Any settings you make may affect your ability to browse the Internet and access certain services that require the use of cookies.

The choices available to you through your browser

You can customise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox etc.) so that cookies are stored on your terminal or are refused.

Refusing cookies 

If you refuse to accept cookies, certain functions, such as identification / connection to your personal space, customisation of your navigation (choice of favourite language for example) will no longer be available.

The operating company declines all responsibility for the consequences of the degraded functioning of its services and functionalities due to the refusal of the cookie.

How do you exercise your choices, depending on the browser you use?

Each browser has a different configuration for managing cookies and your choices. This is described in the help menu of your browser, which will tell you how to change your cookie preferences.

For Internet Explorer™ :

https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or

In Internet Explorer, click the Tools button, then Internet Options. On the General tab, under Browsing History, click Settings. Click the View Files button. Click the Name column heading to sort all files alphabetically, then scroll down the list until you see files beginning with the prefix "Cookie" (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete them. Close the window containing the list of files and double-click OK to return to Internet Explorer.

For Safari™:

https://support.apple.com/?path=Safari/3.0/fr/9277.html
Or
In your browser, choose Edit > Preferences. Click on Security. Click on Show Cookies. Select the cookies that contain the name of the operating company and click on Delete or Delete All. After deleting the cookies, click Done.

For Chrome™:

https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
Or
Open Google Chrome. On the browser toolbar, click More. Move your cursor to More Tools and click Clear Browsing Data. In the Clear Browsing Data window, select the Cookies and data from other sites or plug-ins and Cached images and files check boxes. Use the menu at the top to select the amount of data you wish to delete. Select From Start to delete everything. Click Clear Browsing Data.

For Firefox™:

https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Or
Go to the 'Tools' tab of the browser and select the 'Options' menu. In the window that appears, choose 'Privacy' and click on 'Delete specific cookies'. Locate the files that contain the name of the operating company. Select them and delete them.

For more information on cookies

The operating company invites you to consult the CNIL website at the following address https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Referral to the Consumer Ombudsman

In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer is entitled to refer to the Tourism and Travel Ombudsman, whose contact details are currently as follows
Tourism and travel mediator,
MTV Mediation Tourism Travel
BP 80 303
75823 Paris Cedex 17