Explore luggage services in hotels: a complete guide for travellers
Le luggage service in hotels is an invaluable benefit for travellers, allowing optimum baggage management for early arrivals or late departures. In this article, we'll find out what this service really means, why it's crucial for many guests, and how hotels are implementing it to improve the guest experience.
What is the luggage service?
The luggage storage service, also known as the luggage storageThe hotel offers guests the option of leaving their luggage at the hotel before check-in or after check-out. This allows guests to enjoy their day unencumbered by their personal belongings.
Main functions of the luggage service
This service makes life much easier for customers in a number of ways:
- Temporary luggage storage : Travellers can leave their luggage securely until they are ready to collect it, freeing their hands to explore the city at leisure or deal with other business.
- Luggage transfer : Some hotels even offer services where they transport your luggage to another destination such as a station, airport or new hotel.
- Safety assured : Hotels often have staff trained to ensure that luggage is properly guarded, reducing the risk of loss or theft.
Why use a luggage storage service?
Using this service offers a number of significant advantages for travellers:
Optimising residence time
Hotel check-in and check-out times don't always fit in with travel plans. Thanks to this service, you can maximise your time in complete freedom, whether you are planning a business meeting or sightseeing before your flight or train.
Facilitating mobility
Freed from the burden of luggage, travellers can move around the city more easily, use public transport without extra hassle, and access tourist or business sites more easily.
How does the hotel luggage service work?
Although each hotel may have a slightly different approach, certain general principles remain constant.
Baggage storage reservation process
It is often not necessary to book in advance to use the luggage storage service. On arrival or departure, simply ask the receptionist or porter for the service. However, some hotels allow you to mention this need when you make your reservation, so that your luggage can be taken care of as efficiently as possible.
Service availability times
Most hotels offer this service free of charge during certain periods, usually around the standard check-in (15:00) and check-out (12:00) times. However, some establishments may allow storage for longer periods at an additional cost.
Practical advice on using the luggage service
To make the most of the luggage service, here are a few useful recommendations:
Luggage preparation
Keep your personal belongings in order and make sure your suitcases are properly closed and labelled with your contact details. Avoid leaving valuables in your luggage when you check it in.
Communication with staff
Clearly inform the hotel staff of your expectations regarding the duration of storage and obtain all the necessary information on how to take back your belongings.
Compliance with school rules
Certain rules must be followed, such as the absence of perishable or dangerous products in your luggage. If in doubt, ask staff for details.
Comparison between different types of hotels and their offers
Whether you are staying in a budget or luxury hotel, the quality and cost of the luggage storage service can vary significantly. Here are a few distinctions generally observed:
Budget hotels
These establishments may offer a free left-luggage service, but this is often limited in time and space. The service may be less personalised, but still useful for basic needs.
Mid-range hotels
Hotels in this category generally offer better quality deposit with secure areas and sometimes additional services such as SMS notification when your baggage is ready for collection.
Luxury hotels
In top-of-the-range establishments, services are often more sophisticated, with a very high level of security. Doormen can transport your parcels and luggage directly to your room or vehicle with care, and some properties even include these services in their rates at no extra charge.
Frequently asked questions about the luggage service
Here are some answers to common questions customers often ask about this service:
How long can I leave my luggage in the locker?
This depends mainly on the establishment. Some hotels offer flexible durations ranging from a few hours to several days, while others may impose strict limits.
Is the luggage storage service billed separately?
Many hotels offer this service free of charge, especially mid-range to luxury hotels. However, for longer stays, charges may apply.
Are there any restrictions on the items I can store?
Yes, there are often restrictions. For example, dangerous objects, fragile equipment and perishable foodstuffs are typically prohibited. Always check with the hotel administration to clarify specific conditions.
