Surrounded by greenery and surrounded by an atmosphere of peace and serenity, Château de Berne is a unique destination in France, offering top-of-the-range accommodation, dining and wellness facilities.
A member of the "Relais & Châteaux" family, the 5-star Château de Berne Hotel is a 515-hectare wine-growing estate located in the commune of Lorgues, 40 minutes from St-Tropez.
Our estate includes a 5-star hotel with 34 rooms and 5 villas, three meeting rooms, a Cinq Mondes and Vinesime Spa with an indoor swimming pool, three restaurants, two tennis courts, two outdoor swimming pools, a vegetable garden and an animal farm.
Our strength, a collection based on the theme of wine tourism, Château de Berne and its Michelin-starred restaurant, Jardin de Berne, offer you an exceptional experience.
Our corporate culture is one of excellence in customer care, responsibility through our commitment to eco-responsibility, authenticity and integrity.
You will be the first point of contact for our customers and will embody the image of our establishment. You'll be helping to create an unforgettable experience for our customers, in an idyllic setting.
Apply to Berne Castle!
Under the supervision of the Reception Manager, you will help to ensure the quality of the reception and reception processes in accordance with the criteria and procedures in force within the Estate.
You will be responsible for operational and administrative tasks:
- Welcoming guests warmly on arrival and facilitating their check-in and check-out.
- Ensuring the well-being and satisfaction of customers throughout their stay, taking initiatives to anticipate their needs.
- Handle any complaints or incidents diplomatically and effectively.
- Comply with invoicing and collection procedures,
- Manage bookings, changes and cancellations, ensuring a personalised response to specific customer requests.
- Ensuring the proper management of administrative formalities relating to holidays (invoicing, payment, etc.).
- Coordinating with the hotel's various departments (housekeeping, catering) to guarantee impeccable quality of service.
Position available for the 2025 season!
You have aexcellent interpersonal skillsand aoral fluencyundeniable.
Yourpresentation is meticulousand you demonstraterigour and versatility.
You haveseveral successful reception experiencesin similar establishments and positions, ideally in the luxury sector.
You have a perfect command ofEnglish. A third language would be a plus.
If you're keen to join us, take the plunge and send us your application.
We are committed to contributing to a society that respects ethics and diversity. On a daily basis, we support inclusion and equal opportunities.
- Two consecutive days off
- 1 meal per working day in the staff restaurant
- A Social and Economic Committee offering benefits throughout the year (evening events, gift vouchers, internet portal, etc.)
- A unique working environment
- Uniforms provided and maintained by the hotel
- Fully-equipped accommodation during the fixed-term contract
- Preferential rates on the group's hotels, restaurants, boutiques and spas.
